Question 1

What kind of bikes do you offer for rent?

Accepted Answer

We do not rent electric bikes. We exclusively offer non-motorized gravel bikes, perfect for riding on both roads and trails. We rent the 2025 Welt G100 Gravel bike. Our bikes are brand new, meticulously maintained, and equipped for off-road adventures or long rides along the Alsace Wine Route or the EuroVelo 5. They are available in sizes XS to L.We can also equip them with slick tires for road use.

Question 2

Where can we pick up the bikes?

Accepted Answer

You can pick up your rental bike by appointment only by using our booking platform.Several options are available:You can pick up your bike for free at one of our five conveniently located meeting points along the Alsace Wine Route: Rouffach, Pfaffenheim, Gueberschwihr, Hattstatt, and Eguisheim.We offer a paid delivery service of your bike within a 10 km radius of Hattstatt.Please note that we only rent bikes by appointment. We are not open all day long, so you will not find anybody if you come unannounced.

Question 3

What is included with the gravel bike rental?

Accepted Answer

Each gravel bike rental includes:a Welt G100 2025 gravel bike in kiwi or orange, in your size (XS, S, M, or L),a bottle cage (water bottle not included).Additional rental options include:a Limar Air Star helmet in your size,a phone mount or a Garmin mount,a lock,a frame bag,a repair kit including an inner tube, tire levers, and a mini-pump,automatic pedals,slick tires for riding on the road.

Question 4

Do you rent road bikes?

Accepted Answer

No, we do not rent road bikes, only gravel bikes.However, we do offer Hutchinson Caracal slick gravel tires for rent. The smooth tread (very slick) in the center of the tire allows you to go faster and ride equally well on roads, hard, compact, and rocky trails, in dry conditions.

Question 5

Can we rent a bike for several days?

Accepted Answer

Yes, of course you can! You can rent a bike for half a day, a full day, or for several days (weekend, a few days to a week). Discounted rates are available for longer rental periods.

Question 6

What should I plan for my outing?

Accepted Answer

For your gravel cycling adventure on the roads of Alsace, we recommend you bring:clothing appropriate for the weather,a helmet (which you can rent from us),a water bottle,a snack to keep you energized,sunscreen in summer,gloves and cycling glasses,comfortable shoes,a GPS app or a cycling computer to follow the route.

Question 7

Do you rent anti-theft devices?

Accepted Answer

Yes, we rent the Seatylock Foldylock 75 folding bike lock. Compact and lightweight, it's ideal if you want to secure the bike and stop for a drink on a terrace or explore a village on foot.For long-term rentals, we recommend always securing your gravel bike in an enclosed space and avoiding leaving it on the street.

Question 8

What should I do in case of a puncture or a technical problem during the ride?

Accepted Answer

With your gravel bike, you can rent our puncture repair kit starting at €3 per day.For rentals of a day or more, we remain available during your ride should you encounter any problems. Depending on the issue, we will either intervene or help you find a quick solution.

Question 9

Can you rent a Gravel bike for a child or a teenager?

Accepted Answer

We do not have bikes for children. However, our smallest bike is suitable for someone between 1.45 m and 1.55 m tall (size XS). It could therefore be suitable for a teenager. Please feel free to contact us to check compatibility based on your child's height.

Question 10

Do you rent to groups?

Accepted Answer

Yes, we gladly welcome groups (friends, clubs, seminars, etc.). Contact us in advance to organize your gravel ride in Alsace, along the wine route, or in the Vosges Mountains. We can offer personalized itineraries, recommend professional guides to accompany you, and provide logistical advice.

Question 11

What are your opening hours?

Accepted Answer

You can rent our bikes from Monday to Sunday,either for a half-day: from 9 am to 12pm or from 2 pm to 6 pm,or for a full day from 9 am to 6 pm.Please note that we are not open continuously throughout the day. You must book in advance via our booking platform and arrive at your chosen meeting point at the time indicated on your rental agreement to collect your bike.For your convenience, we recommend arriving a few minutes early to allow time for discussion, adjustments, and route suggestions if needed.⚠️ If you are more than 30 minutes late picking up your bike without prior notice, your reservation may be canceled without a refund, and your bike may be reassigned.

Question 12

How to contact you?

Accepted Answer

You can join us :By email: contact@alsacegravelbike.frBy phone : +33 (0)7 66 88 32 24Or through our online form on our website.We will respond as quickly as possible to help you plan your Gravel adventure in Alsace!

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